Zomato Recruitment 2024

As an Executive Officer at Zomato, you'll be at the heart of our operations, ensuring smooth and efficient delivery of food experiences to our customers. You'll wear multiple hats, managing a team of delivery partners, coordinating with restaurants, and ensuring high levels of customer satisfaction.

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Responsibilities

• Team Leadership: Motivate and coach your team of delivery partners, fostering a positive and high-performance work environment.
• Delivery Management: Optimize delivery routes, monitor partner performance, and ensure timely and accurate deliveries.
• Restaurant Liaison: Build strong relationships with restaurant partners, resolving any issues and ensuring smooth order fulfillment.
• Customer Advocacy: Address customer concerns promptly and professionally, exceeding expectations and maintaining brand loyalty.
• Data Analysis: Analyze delivery data to identify areas for improvement and implement effective solutions.
• Compliance & Safety: Ensure adherence to company policies, safety protocols, and regulations within your area of responsibility.

Zomato Careers

Skills:

• Bachelor's degree in any relevant field (business administration, hospitality, logistics, etc.) preferred.
• Minimum 2 years of experience in a leadership or supervisory role.
• Excellent communication and interpersonal skills, with the ability to build rapport with team members, restaurant partners, and customers.
• Strong organizational and time management skills, with the ability to multitask and prioritize effectively.
• Problem-solving skills and the ability to think on your feet in a fast-paced environment.
• Proficiency in basic digital tools and data analysis (a plus).
• Passion for the food industry and understanding of delivery operations are desirable.