Zomato Recruitment 2023

Zomato is seeking a passionate and customer-centric individual to join our Customer Support team as a Customer Officer. In this role, you will be responsible for providing exceptional customer service to our valued users through various channels, including phone, email, and chat. You will be the first point of contact for resolving customer issues, and you will play a critical role in ensuring that our customers have a positive and memorable experience with Zomato.

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Responsibilities

• Provide prompt, courteous, and professional customer service to Zomato users via phone, email, and chat
• Resolve customer issues promptly and effectively, ensuring that their satisfaction is always the top priority
• Proactively identify and escalate complex issues to the appropriate team members
• Maintain accurate and up-to-date records of customer interactions
• Contribute to the continuous improvement of customer support processes and procedures

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Skills

• Excellent communication and interpersonal skills
• Ability to empathize with customers and understand their needs
• Strong problem-solving and decision-making skills
• Ability to work independently and as part of a team
• Proficient in using computers and customer support software