Zomato Recruitment 2023

Zomato is seeking a customer-centric and detail-oriented Customer Care Executive to join our dynamic team. As a Customer Care Executive, you will be the first point of contact for our valued customers, providing them with exceptional support and resolving their inquiries promptly and effectively. You will play a crucial role in ensuring customer satisfaction and contributing to the overall success of Zomato.

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Responsibilities

1. Handling customer inquiries via email, phone, and chat
2. Providing accurate and timely information to customers
3. Resolving customer issues effectively and efficiently while adhering to Zomato’s customer service guidelines
4. Maintaining a positive and professional demeanor at all times
5. Identifying and escalating complex issues to the appropriate team
6. Collaborating with team members to provide seamless customer service

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Skills

1. Excellent communication and interpersonal skills
2. Strong problem-solving and analytical abilities
3. Ability to work independently and as part of a team
4. Proficient in using Microsoft Office Suite
5. Familiarity with customer service software such as Zendesk is a plus
6. Ability to work in a fast-paced environment and handle multiple tasks simultaneously
7. Strong customer focus and a passion for providing exceptional service
8. Fluency in English and familiarity with local languages is a plus