Zomato Recruitment 2023

Zomato, India's leading food delivery and restaurant discovery platform, is seeking a customer-centric and empathetic Customer Service Trainee to join our dynamic team. As a Customer Service Trainee, you will embark on a journey of learning and development, gaining valuable experience in handling customer inquiries, resolving issues promptly, and contributing to Zomato's reputation for exceptional customer satisfaction. You will be responsible for interacting with customers via phone, email, and chat, addressing their concerns, providing accurate information, and resolving issues in a timely and effective manner.

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Responsibilities:

• Handle a high volume of inbound and outbound calls, emails, and chats, providing prompt and courteous customer service
• Actively listen to customer concerns, understand their needs, and provide accurate and helpful information
• Address customer concerns, resolve their issues promptly, and escalate complex matters to the appropriate team members
• Provide product information, explain features and benefits, and answer customer questions in a clear and concise manner
• Document customer interactions, maintain accurate records, and follow up on unresolved issues
• Stay up-to-date on Zomato's policies, procedures, and products to provide consistent and accurate information
• Adhere to company protocols, ethical guidelines, and data privacy regulations

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Skills:

• Strong communication and interpersonal skills, with the ability to build rapport, empathize with customers, and handle difficult situations effectively
• Excellent problem-solving and analytical skills, with the ability to identify issues, assess situations, and formulate effective solutions
• Active listening skills, with the ability to understand customer concerns, gather information, and ask clarifying questions
• Ability to work independently and as part of a team, with a collaborative and results-oriented approach
• Strong time management skills, with the ability to prioritize tasks, manage deadlines, and work under pressure
• Proficient in Microsoft Office Suite and relevant customer relationship management (CRM) systems