Zomato Recruitment 2023

Zomato, India's leading food delivery platform, is seeking a customer-centric and problem-solving Help Desk Executive to join our growing team. As a Help Desk Executive, you will play a crucial role in providing exceptional customer service and support to our valued customers, ensuring their satisfaction and resolving their issues promptly and efficiently.

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Responsibilities:

• Handle customer inquiries, complaints, and requests via phone, email, and chat
• Resolve customer issues efficiently, adhering to company policies and procedures
• Provide accurate and up-to-date information on Zomato's products, services, and promotions
• Escalate complex issues to senior team members for further assistance
• Maintain detailed records of customer interactions and issue resolutions
• Stay up-to-date on Zomato's latest offerings and customer support policies

Zomato Careers

Skills:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to listen actively and empathize with customers
• Patience and ability to handle stressful situations calmly
• Proficient in Microsoft Office Suite and customer support tools
• Ability to work independently and as part of a team