Wipro Recruitment 2024

Wipro, a leading global IT services and consulting company, is seeking passionate and client-centric individuals to join our dynamic team as Customer Support Analysts in various locations across India. In this critical role, you'll be on the front lines, ensuring seamless customer experiences, exceeding expectations, and building long-term relationships.

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Responsibilities

• Act as a single point of contact: Serve as the primary liaison between Wipro and assigned clients, managing all communication channels and addressing their needs effectively.
• Understand client requirements: Actively listen to client needs, gather detailed information, and translate them into actionable project objectives.
• Issue Resolution: Proactively identify and resolve client issues through effective problem-solving skills and clear communication.
• Technical Support: Provide technical assistance to clients regarding Wipro services and products, ensuring smooth operation and troubleshooting potential issues.
• Relationship Building: Foster strong relationships with clients, building trust and exceeding their expectations.
• Reporting & Documentation: Prepare comprehensive reports, presentations, and other documentation to keep clients informed and project deliverables transparent.
• Stay updated: Maintain knowledge of industry trends, Wipro offerings, and best practices to provide informed recommendations to clients.

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Skills

• Bachelor's degree in any relevant field (preferred).
• Minimum 1 year of experience in customer service, communication, or technical support role.
• Excellent communication and interpersonal skills, both written and verbal.
• Strong analytical and problem-solving skills with the ability to think critically and find solutions.
• Active listening skills and ability to build rapport with clients.
• Excellent time management and organizational skills to handle multiple tasks efficiently.
• Proficiency in MS Office Suite and other relevant software applications.
• Ability to work independently and as part of a team in a fast-paced environment.
• Knowledge of Wipro services and products is a plus.