Wipro Recruitment 2024

As a Customer Support Analyst, you'll be the voice of Wipro for our clients, providing timely and personalized support across various channels.

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Responsibilities:

• Resolving customer inquiries and issues: Respond efficiently and effectively to customer inquiries through calls, emails, chats, and other communication channels.
• Technical troubleshooting: Diagnose and resolve basic technical issues related to Wipro's products and services.
• Proactive problem-solving: Anticipate potential customer challenges and develop solutions to prevent them, exceeding expectations with your responsiveness and initiative.
• Building strong relationships: Foster positive relationships with clients, actively listening to their needs and building trust through clear communication and empathy.
• Data analysis and reporting: Track key performance metrics and generate reports to identify areas for improvement and continuously enhance customer satisfaction.
• Maintaining accurate documentation: Document customer interactions and resolutions according to established protocols, ensuring smooth service delivery and knowledge transfer.

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Skills:

• Bachelor's degree in any discipline (preferred).
• Strong communication and interpersonal skills, with the ability to connect with diverse audiences and build rapport effectively.
• Excellent active listening and problem-solving skills.
• Proficiency in computer skills and familiarity with various communication channels (phones, emails, chat platforms).
• Ability to work independently and prioritize tasks in a fast-paced environment.
• Strong analytical and data-driven approach to continuous improvement.
• Positive and service-oriented attitude, with a genuine passion for exceeding customer expectations.