Wipro Recruitment 2023

The Front Desk Manager is responsible for the overall management of the front desk operations, including staffing, training, and scheduling. The ideal candidate will have a strong understanding of customer service, as well as experience in managing and motivating a team.

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Responsibilities:

• Ensure the front desk is clean, organized, and well-stocked
• Greet and welcome guests, and answer their questions and concerns
• Process check-ins and check-outs, and issue room keys
• Make reservations and cancellations
• Handle guest complaints and requests
• Supervise and train front desk staff
• Prepare and monitor budgets
• Maintain records of front desk activities
• Stay up-to-date on industry trends

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Skills:

• Strong sales and marketing skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to manage multiple projects simultaneously
• Strong analytical and problem-solving skills
• Proficient in Microsoft Office Suite
• Experience with CRM software

Qualifications:

• Bachelor's degree in business administration, hospitality management, or a related field
• 3+ years of experience in a front desk management role
• Strong customer service skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong organizational and time management skills
• Proficient in Microsoft Office Suite