Wipro Recruitment 2023

The Customer Care Agent is responsible for providing excellent customer service to Wipro's clients through phone, email, and chat. The ideal candidate will have a strong understanding of customer service principles and procedures, as well as the ability to resolve customer issues in a timely and efficient manner.

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Responsibilities:

• Answer customer inquiries and resolve issues in a timely and efficient manner.
• Provide excellent customer service, both in person and over the phone.
• Build rapport with customers and maintain a positive attitude.
• Follow company policies and procedures.
• Document customer interactions.
• Track and report customer satisfaction metrics.

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Skills:

• Excellent communication skills, both verbal and written.
• Strong customer service skills.
• Ability to work independently and as part of a team.
• Ability to work in a fast-paced and ever-changing environment.
• Proficiency in Microsoft Office Suite.

Qualifications:

• High school diploma or equivalent.
• 1-2 years of customer service experience.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• Ability to work in a fast-paced and ever-changing environment.