Wipro Recruitment 2023-24

As a Customer Service Executive at Wipro, you will be the voice of Wipro for our customers. You will play a pivotal role in ensuring seamless customer interactions, exceeding expectations, and building long-term relationships.

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Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate and helpful information about Wipro's products and services.
• Resolve customer issues and concerns efficiently and effectively.
• Build rapport and trust with customers to foster positive relationships.
• Proactively identify and address potential customer problems.
• Document customer interactions and maintain accurate records.
• Stay up-to-date on Wipro's policies and procedures.
• Contribute to a positive and collaborative work environment.

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Skills

• • Excellent communication and interpersonal skills, with the ability to build rapport and trust.
  • Active listening skills to understand customer needs and concerns accurately.
  • Problem-solving skills to identify and resolve customer issues effectively.
  • Strong written and verbal communication skills, with a focus on clarity and conciseness.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Strong organizational and time management skills to handle multiple priorities effectively.

• Proficiency in Microsoft Office Suite and relevant customer relationship management (CRM) software.
• Minimum 1 year of experience in customer service or a related role is preferred.