Vadilal Recruitment 2023

Vadilal is looking for passionate and customer-oriented Customer Experience Agents to join our team. In this role, you will be responsible for providing excellent customer service to Vadilal customers, resolving their issues and complaints, and ensuring that they have a positive experience with Vadilal. You will also be responsible for collecting feedback from customers and sharing it with the appropriate teams to help improve our services.

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Responsibilities

• Provide excellent customer service to Vadilal customers over the phone, email, and social media
• Resolve customer issues and complaints promptly and efficiently
• Escalate complex issues to the appropriate teams
• Collect feedback from customers and share it with the appropriate teams to help improve our services
• Stay up-to-date on Vadilal's products and services

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Skills

• Excellent communication and interpersonal skills
• Ability to listen and understand customer needs
• Problem-solving and analytical skills
• Ability to work independently and as part of a team
• Strong customer focus