Vadilal Recruitment 2023

Vadilal is seeking a highly motivated and customer-centric Customer Service Specialist to join our dynamic team and provide exceptional customer support to our growing customer base. The ideal candidate will have a strong understanding of customer service principles and practices, as well as the ability to handle difficult conversations with empathy and professionalism.

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Responsibilities:

• Provide prompt, courteous, and professional customer support to our customers via phone, email, and chat.
• Listen actively to customer concerns, identify issues, and provide accurate and helpful information.
• Resolve customer issues efficiently and effectively, escalating complex cases to senior representatives when necessary.
• Document customer interactions and feedback to improve our services and processes.
• Maintain a positive and professional demeanor, even in challenging situations.
• Stay up-to-date on company policies, products, and services to provide accurate information to customers.

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Skills:

• Strong understanding of customer service principles and practices.
• Excellent communication and interpersonal skills.
• Ability to handle difficult conversations with empathy and professionalism.
• Problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office Suite and customer relationship management (CRM) software.
• Strong attention to detail and organizational skills.