Vadilal Recruitment 2023

The Customer Support Analyst is responsible for providing excellent customer service to Vadilal customers. This includes answering customer questions, resolving customer issues, and providing feedback to the product team. The ideal candidate will have a strong understanding of customer service principles and procedures, as well as experience with customer relationship management (CRM) software.

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Responsibilities:

• Answer customer questions and resolve customer issues in a timely and efficient manner
• Escalate customer issues to the appropriate level as needed
• Provide feedback to the product team on customer feedback and suggestions
• Maintain customer records in the CRM system
• Stay up-to-date on Vadilal products and services
• Work with other departments to ensure a smooth customer experience

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Skills:

• Excellent written and verbal communication skills
• Strong customer service skills
• Ability to work independently and as part of a team
• Proficient in using CRM software
• Knowledge of Vadilal products and services

Qualifications:

• Bachelor's degree in business, customer service, or a related field
• 1-2 years of experience in customer service
• Proficiency in Microsoft Office Suite