Vadilal Recruitment 2023

Vadilal Industries, India's leading ice cream manufacturer, is seeking a highly motivated and experienced Customer Service Manager to join our team. The ideal candidate will have a strong understanding of customer service principles and practices, as well as experience in managing customer service teams and processes.

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Responsibilities:

• Develop and implement customer service strategies and processes
• Manage and support the customer service team
• Track and analyze customer service data
• Generate and report on customer service reports
• Identify and implement customer service improvement initiatives
• Handle customer complaints and resolve them to the customer's satisfaction

Vadilal Careers

Skills:

• Strong understanding of customer service principles and practices
• Experience in managing customer service teams and processes
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Problem-solving and analytical skills
• Proficiency in using computers and customer relationship management (CRM) software