Emami Recruitment 2024

We are seeking a passionate and customer-centric individual to join our growing Customer Service team. As a Remote Customer Service Representative, you'll be responsible for providing exceptional support to our valued customers across various communication channels, including phone, email, and social media. Your role includes addressing customer inquiries, resolving problems efficiently, and ensuring a positive brand experience. You'll play a key role in building customer loyalty and brand advocacy for Emami.

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Key Responsibilities

- Respond to customer inquiries promptly and professionally through phone, email, and social media.
- Actively listen to customer concerns, understand their needs, and provide efficient resolutions.
- Research and provide accurate information about Emami products, promotions, and policies.
- Follow established protocols for escalation of complex customer issues.
- Document customer interactions accurately and maintain detailed records.
- Identify and proactively address potential customer concerns.
- Uphold company standards for customer service excellence.
- Contribute to the development and implementation of customer service improvement initiatives.

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Required Skills and Qualifications

- Excellent communication and interpersonal skills, both written and verbal.
- Strong active listening skills and the ability to understand customer concerns.
- Ability to empathize and build rapport with customers.
- Proficiency in computer applications, including email, word processing, and internet navigation.
- Excellent problem-solving and decision-making skills.
- Strong organizational skills and the ability to prioritize tasks effectively.
- A detail-oriented approach and commitment to accuracy.
- Ability to work independently and manage time effectively in a remote environment.
- A positive and enthusiastic attitude with a dedication to exceeding customer expectations.