Uniliver Recruitment 2023

The Customer Service Manager is responsible for leading and managing the customer service team, ensuring that customers receive high-quality service that meets or exceeds their expectations. The ideal candidate will have a strong customer service background, experience in managing teams, and a proven track record of success in driving customer satisfaction.

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Responsibilities:

• Lead and manage the customer service team, including hiring, training, and development
• Develop and implement customer service strategies and initiatives
• Monitor and analyze customer service metrics to identify areas for improvement
• Resolve customer complaints and issues in a timely and efficient manner
• Work with other departments to ensure that customer needs are met
• Represent Unilever to customers and stakeholders

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Skills and Qualifications:

• Bachelor's degree in business administration or a related field
• 5+ years of experience in customer service, preferably in a managerial role
• Strong customer service skills, including communication, problem-solving, and conflict resolution
• Experience in managing teams and driving results
• Experience in using CRM software
• Excellent written and verbal communication skills
• Ability to work independently and as part of a team
• Strong analytical and problem-solving skills
• Ability to work under pressure