Unilever Recruitment 2024

As a Customer Success Manager, you will be the dedicated point of contact for a portfolio of key customers, ensuring their success with Unilever's products and services. You will be responsible for building trust, fostering collaboration, and proactively identifying ways to maximize their business value through our offerings. This role is crucial in upholding our commitment to customer-centricity and driving mutually beneficial long-term partnerships.

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Responsibilities:

• Become the trusted advisor for your assigned customers: Deeply understand their business needs, challenges, and goals. Regularly engage with them to identify opportunities for growth and optimization.
• Develop and implement customized strategies: Tailor solutions that address specific customer needs and drive incremental sales and profitability. Collaborate with internal teams (sales, marketing, supply chain) to ensure seamless execution.
• Monitor and analyze customer performance: Track key metrics and KPIs to assess the effectiveness of implemented strategies. Proactively identify potential issues and recommend corrective actions.
• Champion customer advocacy: Foster a collaborative environment where customers feel empowered to provide feedback and contribute to product and service enhancements.
• Stay abreast of market trends and competitor activity: Continuously educate yourself on industry developments and identify emerging opportunities to improve the customer experience.

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Skills:

• Bachelor's degree in Business Administration, Marketing, or a related field strongly preferred.
• Minimum 1-2 years of experience in customer success, account management, or a similar role in the FMCG industry.
• Proven track record of building and maintaining strong client relationships.
• Excellent communication, negotiation, and presentation skills.
• Strong analytical and problem-solving abilities.
• Proficiency in data analysis and reporting tools.
• Ability to work independently and manage multiple priorities simultaneously.
• Excellent time management and organizational skills.