Twitter Recruitment 2024

As a Customer Support Engineer, you'll play a crucial role in upholding this mission by supporting our global community of users. You'll be their go-to resource for resolving issues, providing guidance, and ensuring their experience on Twitter is nothing short of exceptional.

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Responsibilities:

• Be the voice of Twitter for users: Answer their questions, address their concerns, and troubleshoot technical issues across various channels like email, phone, and social media.
• Become a detective of the Twittersphere: Analyze user reports, diagnose problems, and develop creative solutions to ensure smooth sailing on the platform.
• Champion user satisfaction: Go the extra mile to resolve issues quickly and efficiently, leaving users feeling heard, valued, and happy with their Twitter experience.
• Collaborate like a bird of a feather: Work closely with other teams like product, engineering, and security to identify and address broader platform challenges.
• Stay ahead of the flock: Keep yourself updated on Twitter's latest features and policies to provide accurate and up-to-date information to users.

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Skills:

• Empathy is your superpower: You have a genuine passion for helping others and understand the importance of building positive relationships.
• Problem-solving is your jam: You thrive in challenging situations, think critically, and can devise innovative solutions to complex issues.
• Communication is your songbird: You have excellent written and verbal communication skills, allowing you to explain technical concepts clearly and build rapport with users.
• Technical savvy is your feather: You're comfortable navigating digital tools and platforms, with a basic understanding of web technologies and troubleshooting methods.
• Team spirit is your flock instinct: You are a collaborative player who thrives in a fast-paced environment and enjoys working with others towards a common goal.