Tech Mahindra Recruitment 2023

The Customer Service Trainee is responsible for providing excellent customer service to Tech Mahindra's clients. This position will involve answering customer calls, resolving customer issues, and providing customer support. The ideal candidate will be a recent graduate with a strong aptitude for customer service.

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Responsibilities:

• Answer customer calls and provide excellent customer service
• Resolve customer issues in a timely and efficient manner
• Provide customer support through a variety of channels, including phone, email, and chat
• Stay up-to-date on Tech Mahindra's products and services
• Work with the Customer Service Manager to improve customer satisfaction.

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Skills:

• Excellent communication skills, both verbal and written
• Strong problem-solving skills
• Ability to work independently and as part of a team
• Ability to work under pressure
• Familiarity with customer service software

Qualifications:

• Bachelor's degree in a related field
• 0-1 years of customer service experience
• Excellent written and verbal communication skills
• Strong problem-solving skills
• Ability to work independently and as part of a team
• Ability to work under pressure