Tata Steel Recruitment 2023

The Help Desk Worker is responsible for providing technical support to Tata Steel employees and customers. This includes answering phone calls, responding to emails, and resolving technical issues. The ideal candidate will have strong customer service skills, technical aptitude, and the ability to work independently.

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Responsibilities:

• Answer phone calls and emails from employees and customers regarding technical issues.
• Troubleshoot technical problems using a variety of methods, including remote access, diagnostic tools, and knowledge base articles.
• Escalate complex issues to the IT team.
• Document all technical interactions in a clear and concise manner.
• Maintain a positive and professional demeanor at all times.

Tata Steel Careers

 Skills and Qualifications:

• • Bachelor's degree in computer science or a related field.
  • 1-2 years of experience in a help desk or technical support role.
  • Strong customer service skills.
  • Excellent technical aptitude.
  • Ability to work independently and as part of a team.
  • Proficient in Windows, Office Suite, and other relevant software applications.