Tata Steel Recruitment 2023

The Help Desk Specialist is responsible for providing first-line support to Tata Steel employees and customers. This includes answering phone calls, resolving technical issues, and escalating problems to the next level of support. The ideal candidate will have strong customer service skills, technical aptitude, and the ability to work independently and as part of a team.

Tata Steel Jobs near me

Responsibilities:

• Answer phone calls and provide technical support to Tata Steel employees and customers.
• Resove technical issues by troubleshooting, researching, and providing solutions.
• Escalate unresolved problems to the next level of support.
• Document technical issues and resolutions.
• Keep up-to-date on the latest technical trends and products.
• Provide training to employees on new software and hardware.

Tata Steel Careers

Skills:

• Excellent customer service skills.
• Strong technical aptitude.
• Ability to troubleshoot and resolve technical issues.
• Ability to work independently and as part of a team.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office Suite.
• Experience with help desk software.

Qualifications:

• Bachelor's degree in Computer Science or a related field.
• 1-2 years of experience in a help desk or technical support role.
• Certification in a technical field (e.g., A+, Network+, Security+).