Tata Steel Recruitment 2023

The Customer Service Specialist is responsible for providing excellent customer service to Tata Steel customers. This includes answering customer questions and concerns, resolving customer issues, and processing customer orders. The ideal candidate will have strong communication and problem-solving skills, as well as the ability to work independently and as part of a team.

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Responsibilities:

• Answer customer questions and concerns via phone, email, and chat
• Resolve customer issues in a timely and efficient manner
• Process customer orders and payments
• Maintain customer records and data
• Work with other departments to ensure customer satisfaction
• Stay up-to-date on Tata Steel products and services

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Skills:

• Strong communication skills, both verbal and written
• Excellent problem-solving skills
• Ability to work independently and as part of a team
• Ability to meet deadlines and work under pressure
• Proficiency in Microsoft Office Suite
• Experience with CRM software

Qualifications:

• Bachelor's degree in business, marketing, or a related field
• 1-2 years of experience in customer service
• Excellent customer service skills
• Strong communication and problem-solving skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office Suite
• Experience with CRM software