Tata Play Recruitment 2024

As our Team Leader in North Dumdum, you'll be the captain of the ship, steering your team towards exceptional customer service and achieving ambitious sales targets. You'll wear multiple hats, from coaching and developing your team members to handling customer inquiries, resolving issues, and ensuring smooth operations. Your leadership skills, problem-solving abilities, and unwavering commitment to customer satisfaction will be key in motivating your team, exceeding quotas, and contributing to Tata Play's continued success in the region.

Tata Play Jobs near me

Responsibilities:

• Lead and motivate a team of customer service representatives or sales executives.
• Provide coaching and development opportunities to help your team members excel in their roles.
• Set clear goals and objectives for your team and track progress towards achieving them.
• Handle customer inquiries and complaints efficiently, ensuring prompt resolution and satisfaction.
• Identify and address potential customer issues proactively to prevent escalation.
• Analyze customer feedback and team performance data to identify areas for improvement.
• Implement strategies and initiatives to improve team productivity and customer satisfaction.
• Maintain a positive and collaborative work environment within your team.
• Adhere to company policies and procedures while upholding high ethical standards.

Tata Play Careers

Skills:

• Minimum Bachelor's degree in any discipline (preferred).
• 2-3 years of experience in a leadership or supervisory role within a customer service or sales environment.
• Proven track record of successfully leading and motivating teams to achieve goals.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong analytical and organizational abilities to manage team performance and data.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Fluency in Bengali and English is essential.