Tata Play Recruitment 2024

As a Customer Service Specialist at Tata Play, you'll be the friendly voice behind the brand, the first point of contact for our valued viewers. From resolving technical issues to recommending the perfect channel package, you'll wear many hats, playing a crucial role in ensuring every customer interaction is delightful, informative, and leaves them feeling like a valued member of the Tata Play family.

Tata Play Jobs near me

Responsibilities:

• Become the problem-solving magician: Actively listen to customer concerns, diagnose technical issues, and offer efficient solutions to ensure quick and seamless resolution.
• Product guru: Possess a deep understanding of Tata Play's channel packages, streaming services, and features, providing expert advice and recommendations to meet customer needs.
• Communication maestro: Communicate clearly, concisely, and with a positive attitude, ensuring every interaction is professional, helpful, and leaves a lasting positive impression.
• Tech-savvy navigator: Utilize customer service software and tools to track inquiries, update accounts, and provide timely updates to customers.
• Advocate for growth: Explore upselling and cross-selling opportunities, introducing customers to new features and services that enhance their Tata Play experience.
• Team player: Collaborate effectively with colleagues across departments to ensure seamless resolution of complex issues and maintain consistent brand messaging.

Tata Play Careers

Skills:

• High school diploma or equivalent (preferred).
• Minimum 1 year of experience in customer service or a similar role (preferred).
• Excellent communication and interpersonal skills, with the ability to build rapport and handle challenging conversations with courtesy and empathy.
• Strong problem-solving and analytical skills, with the ability to think critically and find creative solutions.
• Good working knowledge of computers and basic understanding of internet and DTH technology (a plus).
• Proficiency in English and Hindi (both spoken and written) is mandatory.
• Ability to work independently and as part of a team in a fast-paced environment.
• Positive attitude, strong work ethic, and a commitment to providing exceptional customer service.