Tata Play Recruitment 2023

Tata Play is seeking a highly motivated and customer-centric Customer Relationship Manager (CRM) to join our dynamic team. As a CRM, you will play a key role in building and maintaining strong relationships with Tata Play's customers, ensuring their satisfaction and loyalty. You will be responsible for handling customer inquiries, complaints, and requests, providing them with timely and helpful responses.

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Responsibilities:

• Respond to customer inquiries, complaints, and requests via phone, email, social media platforms, and live chat.
• Understand customer concerns and provide accurate, helpful, and empathetic responses.
• Resolve customer issues promptly and effectively, using the appropriate knowledge and procedures.
• Escalate complex issues or complaints to the appropriate departments or management.
• Document customer interactions and maintain accurate records of customer concerns and resolutions.

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Skills:

• Bachelor's degree in business administration, customer service, or a related field.
• 3+ years of experience in customer service or a related field.
• Excellent communication and interpersonal skills, with the ability to interact with customers of all backgrounds and communication styles.
• Strong problem-solving and decision-making skills.