Tata Play Recruitment 2023

Tata Play is currently seeking highly motivated and customer-oriented individuals to join its team as Customer Support Executives. Customer Support Executives play a crucial role in providing excellent customer service and support to Tata Play's subscribers. They are responsible for handling subscriber inquiries, resolving issues, and maintaining a positive customer experience.

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Responsibilities:

• Receive and respond promptly to customer inquiries via various channels, including phone, email, and chat.
• Provide accurate and helpful information regarding Tata Play's products, services, and policies.
• Resolve customer issues and concerns in a timely and efficient manner, ensuring customer satisfaction.
• Process customer orders and payments.
• Handle customer complaints and escalate complex issues to the appropriate team.
• Maintain detailed records of customer interactions and issue resolutions.
• Stay up-to-date on Tata Play's latest features, promotions, and policies.

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Skills:

• Bachelor's degree in Customer Service, Business Administration, or a related field.
• 2+ years of experience in a customer support role.
• Strong customer service skills.
• Excellent communication and problem-solving skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite.