Sun Pharma Recruitment 2024

As our Customer Success Manager, you'll be the bridge between Sun Pharma and our healthcare partners, ensuring they have the resources and support needed to optimize patient outcomes.

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Responsibilities:

• Building strong relationships: Establish and nurture long-term partnerships with healthcare professionals, including physicians, pharmacists, and nurses.
• Providing expert product knowledge: Train and educate healthcare partners on Sun Pharma's products and their effective use in patient care.
• Identifying and addressing challenges: Proactively identify potential issues and roadblocks healthcare partners face, offering tailored solutions and support.
• Developing and delivering educational programs: Design and implement insightful workshops, webinars, or other educational initiatives to enhance healthcare professionals' knowledge and skills.
• Gathering and analyzing customer feedback: Collect valuable feedback from healthcare partners to inform product development and improve customer experience.
• Reporting and analysis: Track key performance metrics and generate reports to assess the effectiveness of customer success initiatives.

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Skills:

• Bachelor's degree in Healthcare Administration, Life Sciences, or a related field (required).
• 3+ years of experience working in a customer-facing role within the healthcare industry (preferred).
• Strong understanding of the healthcare landscape and clinical practices.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with healthcare professionals.
• Proven ability to educate and provide expert product knowledge.
• Analytical and problem-solving skills, with the ability to identify and address customer challenges.
• Proficient in presentation and training delivery methods.
• Excellent written and verbal communication skills, with the ability to write concise and informative reports.
• Passion for patient care and a genuine commitment to Sun Pharma's mission (highly desirable).