Sun Pharma Recruitment 2023

As a Customer Care Agent at Sun Pharma, you will be the voice of the company, providing excellent customer service to patients, healthcare professionals, and other stakeholders. You will be responsible for answering inquiries, resolving complaints, and providing accurate information about Sun Pharma's products and services.

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Responsibilities:

• Answer phone calls and emails promptly and courteously.
• Understand and address customer inquiries and concerns related to Sun Pharma's products, prescriptions, orders, and other services.
• Provide accurate and informative responses to customer questions.
• Resolve customer complaints efficiently and to their satisfaction.
• Log and track customer interactions and issues.
• Escalate complex customer issues to the appropriate team members.
• Adhere to company policies and procedures related to customer service.
• Contribute to continuous improvement of customer service processes and procedures.
• Maintain a positive and professional attitude at all times.

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Skills:

• Minimum of 1 year of experience in customer service or a related field.
• Excellent communication skills, both written and verbal.
• Strong problem-solving and analytical skills.
• Ability to prioritize tasks and work effectively in a fast-paced environment.
• Excellent interpersonal and teamwork skills.
• Proficient in Microsoft Office Suite.
• Fluency in English is required.
• Knowledge of the pharmaceutical industry is a plus.