Sony Recruitment 2023-24

As a Front Office Coordinator at Sony, you'll be the welcoming face of our brand. You'll play a pivotal role in creating memorable first impressions, ensuring smooth check-in and check-out processes, and providing guests with exceptional service throughout their stay.

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Responsibilities

• Guest Communication: Be the first point of contact for guests, greeting them warmly, answering inquiries, and resolving concerns promptly and efficiently.
• Registration and Check-in/Check-out: Handle guest registration, manage room assignments, and process check-in/check-out procedures with accuracy and courtesy.
• Guest Services: Provide excellent service by attending to guest requests, offering local recommendations, and handling billing and payment transactions seamlessly.
• Teamwork and Collaboration: Collaborate effectively with colleagues in housekeeping, security, and other departments to ensure a smooth and enjoyable guest experience.
• Administrative Tasks: Maintain accurate guest records, manage room availability, and handle other administrative tasks related to front office operations.

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Skills

• Diploma or Bachelor's degree in Hospitality Management or a related field preferred.
• Minimum 1 year of experience in a hotel front office role.
• Excellent communication and interpersonal skills with a genuine passion for guest service.
• Proficiency in guest management systems and relevant computer applications.
• Strong organizational skills and the ability to multitask effectively in a fast-paced environment.
• A positive attitude, a smile that lights up a room, and a commitment to exceeding expectations are essential.