Sony Recruitment 2023-24

As a Client Service Specialist at Sony, you'll be the voice of Sony for our valued customers. You'll handle a wide range of inquiries, from product troubleshooting and warranty claims to purchase support and feedback. From navigating complex technical issues to understanding diverse customer needs, you'll be the expert who ensures every interaction is positive and memorable.

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Responsibilities

• Respond to customer inquiries via phone, email, and chat, actively listening and understanding their needs and concerns.
• Provide accurate and timely information about Sony products, services, and policies.
• Troubleshoot technical issues with Sony products and offer effective solutions.
• Process warranty claims and returns efficiently, ensuring customer satisfaction.
• Gather and document customer feedback to identify areas for improvement in products and services.
• Build positive relationships with customers, fostering trust and loyalty towards the Sony brand.
• Exceed customer service goals and consistently deliver exceptional service.
• Stay up-to-date on Sony's latest products, technologies, and promotions.

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Skills

• Minimum High School diploma or equivalent, with some customer service experience preferred.
• Strong communication, interpersonal, and problem-solving skills.
• Ability to actively listen, empathize, and build rapport with customers.
• Patience, accuracy, and attention to detail.
• Technical aptitude and basic understanding of electronics or consumer goods.
• Proficiency in computer skills and relevant software applications.