Rapido Recruitment 2024

As a Customer Care Associate at Rapido, you'll be the friendly voice behind the app, the superhero who swoops in and saves the day for both riders and captains. From resolving booking issues to navigating navigation mishaps, you'll wear many hats, playing a crucial role in ensuring every Rapido experience is smooth, satisfying, and leaves everyone feeling like part of the Rapido family.

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Responsibilities

• Become the ride-saving crusader: Actively listen to concerns from riders and captains, diagnose problems, and offer efficient solutions to ensure a seamless and delightful experience for everyone.
• App whisperer: Provide expert guidance on using the Rapido app, troubleshoot technical issues, and answer questions to empower both riders and captains to navigate the platform with ease.
• Communication maestro: Communicate clearly, concisely, and with a positive attitude, ensuring every interaction is professional, helpful, and leaves a lasting positive impression.
• Data detective: Utilize customer care software and tools to track inquiries, update accounts, and provide timely updates to stakeholders.
• Advocate for growth: Explore opportunities to collect feedback and suggest improvements to the Rapido app and service, contributing to the platform's continuous evolution.
• Team player: Collaborate effectively with colleagues across departments to ensure seamless resolution of complex issues and maintain consistent brand messaging.

Rapido Careers

Skills

• High school diploma or equivalent (preferred).
• Minimum 1 year of experience in customer service or a similar role (preferred).
• Excellent communication and interpersonal skills, with the ability to build rapport and handle challenging conversations with courtesy and empathy.
• Strong problem-solving and analytical skills, with the ability to think critically and find creative solutions.
• Good working knowledge of computers and mobile apps (a plus).
• Proficiency in English and Hindi (both spoken and written) is mandatory.
• Ability to work independently and as part of a team in a fast-paced environment.
• Positive attitude, strong work ethic, and a commitment to providing exceptional customer service.