Nykaa Recruitment

At Nykaa Phone Sales, we believe in connecting with customers beyond just transactions. Our dedicated team of Phone Sales Specialists plays a crucial role in achieving this by offering personalized beauty consultations, recommending best-suited products, and resolving customer inquiries with empathy and expertise. As part of our team, you'll be the beauty advisor on call, fostering trust and building lasting relationships with Nykaa's diverse customer base.

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Responsibilities:

Engage in friendly and informative phone conversations with customers, understanding their needs and preferences.
Offer personalized product recommendations based on skin type, concerns, and desired outcomes.
Demonstrate in-depth knowledge of Nykaa's extensive beauty and lifestyle product portfolio.
Effectively upsell and cross-sell relevant products while maintaining a genuine and consultative approach.
Address customer inquiries and concerns promptly and professionally, ensuring their satisfaction.
Process orders accurately and efficiently, providing clear instructions and support throughout the purchasing journey.
Contribute to sales targets and objectives, exceeding expectations through exceptional customer service.
Stay updated on beauty trends, new product launches, and promotions to offer informed recommendations.

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Nykaa Careers

Skills

Strong understanding of various beauty categories (skincare, makeup, haircare, etc.) and their functionalities.
Excellent communication and interpersonal skills, both written and verbal.
Ability to actively listen, identify customer needs, and build rapport effectively.
Experience with phone sales techniques and exceeding sales targets.
Proficiency in CRM software and other relevant sales tools.
Adaptability and willingness to learn about new beauty trends and products quickly.
Positive and enthusiastic attitude with a genuine passion for the beauty industry.

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