Paytm Recruitment 2023

The Help Desk Associate is responsible for providing first-level technical support to Paytm customers. This includes resolving customer issues over the phone, email, and chat. The ideal candidate will have strong customer service skills, technical aptitude, and the ability to work independently and as part of a team.

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Responsibilities:

• Provide first-level technical support to Paytm customers via phone, email, and chat
• Resolve customer issues in a timely and efficient manner
• Escalate unresolved issues to the next level of support
• Document customer interactions in the ticketing system
• Track and report on customer satisfaction metrics
• Stay up-to-date on Paytm products and services
• Work with other team members to improve the customer support experience

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Skills:

• 5+ years of experience in software engineering, with a focus on distributed systems.
• Strong knowledge of Java, Python, or other object-oriented programming languages.
• Experience with cloud computing platforms such as AWS, Azure, or Google Cloud Platform.
• Experience with big data technologies such as Hadoop, Spark, or Hive.
• Experience with continuous integration and continuous delivery (CI/CD) pipelines.
• Excellent problem-solving and debugging skills.
• Strong communication and interpersonal skills.

Qualifications:

• Bachelor's degree in computer science, information technology, or a related field
• 1-2 years of experience in customer support or a related field
• Strong customer service skills
• Excellent written and verbal communication skills
• Technical aptitude
• Ability to work independently and as part of a team
• Ability to work under pressure and meet deadlines