Paytm Recruitment 2023

The Front Desk Manager is responsible for the overall management of the front desk, including overseeing the front desk staff, ensuring guest satisfaction, and maintaining the front desk area. The Front Desk Manager is also responsible for implementing and enforcing hotel policies and procedures, and for resolving guest complaints.

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Responsibilities:

• Oversee the front desk staff, including hiring, training, and evaluating performance
• Ensure guest satisfaction by providing excellent customer service
• Maintain the front desk area in a clean and organized manner
• Implement and enforce hotel policies and procedures
• Resolve guest complaints in a timely and efficient manner
• Work with other departments to ensure the smooth operation of the hotel
• Attend training and development programs to stay up-to-date on the latest industry trends

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Skills:

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
• Excellent written and verbal communication skills
• Ability to work independently and as part of a team
• Attention to detail
• Strong organizational skills

Qualifications:

• Bachelor's degree in hotel management or a related field
• 3+ years of experience in a front office management role
• Excellent customer service skills
• Strong organizational and problem-solving skills
• Ability to work independently and as part of a team
• Proficient in Microsoft Office Suite
• Bilingual (English and Hindi) is a plus