Nykaa Recruitment

At Nykaa, our Customer Care Agents are more than just support representatives; they are beauty advisors and brand ambassadors. They leverage their product knowledge, empathy, and problem-solving abilities to answer customer inquiries, resolve issues promptly and effectively, and go the extra mile to build trust and rapport. They stay updated on the latest beauty trends and brands, becoming trusted guides for customers navigating the exciting world of beauty. As part of our customer service team, you'll play a crucial role in upholding Nykaa's commitment to customer delight, contributing to the company's continued success and shaping positive customer experiences across various touchpoints.

Nykaa Jobs near me

Responsibilities:

Provide prompt and professional support to customers through phone, email, chat, or social media.
Demonstrate in-depth knowledge of Nykaa's extensive product range, brands, and promotions.
Effectively troubleshoot and resolve customer issues related to orders, accounts, payments, deliveries, and product usage.
Offer clear, concise, and accurate information, actively listening to understand customer concerns and preferences.
Recommend suitable beauty products based on customer needs and skin types, leveraging your product knowledge.
Escalate complex issues to the appropriate teams when necessary, ensuring timely resolution.
Build trust and rapport with customers, exceeding expectations and fostering brand loyalty.
Contribute to continuous improvement by suggesting ways to enhance customer service and product offerings.
Stay updated on the latest beauty trends and industry news, expanding your product knowledge and expertise.

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Nykaa Careers

Skills

Strong communication, interpersonal, and problem-solving skills, with fluency in English and Hindi (knowledge of additional regional languages a plus).
Passion for the beauty industry and genuine interest in beauty trends (a plus).
Ability to learn new information quickly and adapt to changing situations.
Detail-oriented and organized with a keen eye for accuracy.
Proficient in basic computer applications (MS Office preferred).
Ability to work independently and as part of a team in a fast-paced environment.
Positive attitude and a strong work ethic.

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