Nykaa Recruitment 2023

The Team Leader is responsible for leading and managing a team of customer service representatives. They are responsible for ensuring that the team meets or exceeds all performance goals, as well as providing excellent customer service. The Team Leader also plays a key role in developing and implementing new processes and procedures to improve the customer experience.

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Responsibilities:

• Lead and manage a team of customer service representatives
• Ensure that the team meets or exceeds all performance goals
• Provide excellent customer service
• Develop and implement new processes and procedures to improve the customer experience
• Train and mentor new customer service representatives
• Resolve customer complaints and issues
• Conduct performance reviews
• Stay up-to-date on industry trends and best practices

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Skills and Qualifications:

• Bachelor's degree in business administration, marketing, or a related field
• 3+ years of experience in customer service management
• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Ability to manage multiple priorities
• Proficiency in Microsoft Office Suite