Nykaa Recruitment 2023

The Customer Support Analyst is responsible for providing excellent customer service to Nykaa customers. This includes answering customer questions, resolving issues, and providing feedback to the product team. The ideal candidate will have strong customer service skills, technical knowledge, and the ability to work independently and as part of a team.

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Responsibilities:

• Answer customer questions and inquiries via phone, email, and chat
• Resolve customer issues in a timely and efficient manner
• Provide feedback to the product team on customer feedback
• Stay up-to-date on Nykaa products and services
• Work independently and as part of a team

Nykaa Careers

Skills:

• Strong marketing and communications skills.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite.
• Experience with email marketing platforms.
• Experience with social media platforms.
• Experience with loyalty programs.

Qualifications:

• • Bachelor's degree in business, marketing, or a related field
  • 1+ years of experience in customer service
  • Strong customer service skills, including active listening, problem-solving, and empathy
  • Technical knowledge of Nykaa products and services
  • Ability to work independently and as part of a team
  • Excellent written and verbal communication skills
  • Proficiency in Microsoft Office Suite