Nykaa Recruitment 2023

The Customer Officer is responsible for providing excellent customer service to Nykaa's customers. This includes answering customer inquiries, resolving customer complaints, and providing customer support. The Customer Officer must have a strong understanding of Nykaa's products and services, as well as the ability to communicate effectively with customers.

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Responsibilities:

• Answer customer inquiries via phone, email, and chat
• Resolve customer complaints in a timely and efficient manner
• Provide customer support for Nykaa's products and services
• Maintain a positive and professional attitude when interacting with customers
• Stay up-to-date on Nykaa's products and services
• Work with other departments to resolve customer issues
• Track and report on customer service metrics

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Skills and Qualifications:

• Bachelor's degree in a related field
• 1-2 years of experience in customer service
• Excellent communication and interpersonal skills
• Strong problem-solving skills
• Ability to work independently and as part of a team
• Ability to work under pressure
• Proficiency in Microsoft Office Suite