Nykaa Recruitment

Do you possess a passion for beauty and a genuine desire to help others? Are you a clear communicator with a knack for resolving challenges and exceeding expectations? If you thrive in a dynamic environment and enjoy building positive relationships, then joining Nykaa as a Customer Care Agent could be the perfect opportunity to combine your service-oriented nature with your love for the beauty industry.

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Responsibilities:

Respond to customer inquiries through phone, email, and chat, providing accurate and timely information on Nykaa's products, services, and policies in a courteous and professional manner.
Actively listen to customer concerns, understand their unique needs and challenges related to orders, products, or queries, and identify solutions that align with Nykaa's brand image and customer satisfaction goals.
Troubleshoot a wide range of customer issues efficiently, utilizing your knowledge of beauty products, Nykaa's policies, and technical skills.
Escalate complex issues or concerns to the relevant teams when necessary, ensuring seamless resolution and maintaining a positive customer experience.
Document customer interactions and maintain accurate records to ensure efficient follow-up and future reference.
Proactively seek feedback from customers to identify areas for improvement and contribute to enhancing the overall customer experience.
Stay updated on Nykaa's product offerings, promotions, and policies through regular training and knowledge base resources.
Maintain a positive and collaborative work environment, fostering teamwork and supporting colleagues in achieving shared goals.

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Nykaa Careers

Skills

Strong communication, interpersonal, and problem-solving skills, with fluency in English and Hindi (knowledge of additional regional languages a plus).
Passion for the beauty industry and genuine interest in beauty trends (a plus).
Ability to learn new information quickly and adapt to changing situations.
Detail-oriented and organized with a keen eye for accuracy.
Proficient in basic computer applications (MS Office preferred).
Ability to work independently and as part of a team in a fast-paced environment.
Positive attitude and a strong work ethic.

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