Nykaa Job Vacancy For Freshers

Join Nykaa, India's leading beauty powerhouse, and embark on a rewarding journey as a Customer Service Trainee! In this dynamic and exciting role, you'll delve into the world of beauty, build your knowledge, and provide exceptional service, leaving a lasting impression on every customer interaction. If you possess a passion for beauty, strong communication skills, and a desire to learn and grow, we encourage you to apply!

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Responsibilities:

• Learn the fundamentals of customer service within the beauty industry.
• Actively listen to customer inquiries and concerns related to orders, deliveries, products, returns, refunds, and other beauty-related topics.
• Receive comprehensive training on Nykaa's products, brands, and beauty trends to build a strong knowledge base.
• Practice providing personalized recommendations and suggestions based on individual needs and preferences.
• Resolve customer inquiries efficiently and effectively, exceeding expectations and leaving a positive impact.
• Learn and comply with company policies, service protocols, and regulatory guidelines.
• Continuously strive to improve knowledge and skills through training, mentorship, and self-development.
• Contribute to a positive and supportive team environment by collaborating with colleagues.

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Skills

• Minimum high school diploma or equivalent.
• Strong communication and interpersonal skills, both written and verbal.
• Active listening skills and a genuine interest in understanding customer needs.
• Eagerness to learn and a commitment to continuous improvement.
• Ability to work independently and as part of a team in a fast-paced environment.
• Basic computer literacy and willingness to learn new software quickly.
• Passion for beauty and a desire to learn about the latest trends and products (preferred).
• Positive attitude, a strong work ethic, and a dedication to exceeding customer expectations.

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