Nerva Energy Careers

We are seeking a passionate and driven Customer Success Associate to join our dynamic team. In this role, you will be the main point of contact for our valued customers, ensuring their energy journey with Nerva Energy is smooth, efficient, and rewarding. You will play a key role in [mention the main goals of the Customer Success team, e.g., building strong customer relationships, providing ongoing support, maximizing customer satisfaction].

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Responsibilities:

• Build and maintain strong relationships with Nerva Energy customers, understanding their needs and exceeding their expectations.
• Provide prompt and accurate information and support on Nerva Energy products and services.
• Proactively identify and address customer concerns, resolving issues effectively and efficiently.
• Educate customers on optimal energy usage and maximize their value from Nerva Energy solutions.
• Collect and analyze customer feedback to inform product development and improve customer experience.
• Contribute to cross-functional teams to ensure seamless customer journeys and satisfaction.
• Stay up-to-date on relevant energy trends and regulations.

Nerva Energy Careers

Skills & Qualifications:

• High school diploma or equivalent preferred.
• Minimum 2 years of experience in a virtual assistant or administrative role.
• Excellent organizational and time management skills, juggling multiple tasks and prioritizing effectively.
• Strong communication and interpersonal skills, building rapport and communicating clearly in writing and verbally.
• Proficiency in Microsoft Office Suite and relevant scheduling and communication tools.
• Ability to work independently and take initiative, solving problems and anticipating needs.
• Detail-oriented and meticulous, ensuring accuracy and completeness in all tasks.
• Passion for sustainability and a desire to contribute to a greener future.

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