Meesho Recruitment 2023

Meesho is looking for a Customer Service Manager to join our growing team. The ideal candidate will have a strong understanding of customer service principles and practices, as well as experience managing and developing a team of customer service representatives. The Customer Service Manager will be responsible for overseeing the day-to-day operations of the customer service department, ensuring that customers receive excellent service.

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Responsibilities:

• Oversee the day-to-day operations of the customer service department
• Manage and develop a team of customer service representatives
• Provide training and development to customer service representatives
• Manage customer inquiries and complaints
• Work with other departments to resolve customer issues
• Stay up-to-date on industry trends and best practices

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Skills:

• Strong understanding of market research methods, including surveys, interviews, and focus groups.
• Experience with data analysis tools and software.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• Strong attention to detail.

Qualifications:

• Bachelor's degree in business administration, marketing, or a related field
• 3+ years of experience in customer service management
• Strong understanding of customer service principles and practices
• Excellent communication and interpersonal skills
• Ability to manage and motivate a team
• Ability to work independently and as part of a team
• Strong analytical and problem-solving skills