Meesho Recruitment 2023

Meesho is currently seeking a dedicated and customer-centric Help Desk Associate to join its growing team. Help Desk Associates play a crucial role in providing exceptional customer service and support to Meesho's users. They are responsible for handling customer inquiries, troubleshooting issues, and ensuring that users have a positive experience with Meesho's platform.

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Responsibilities:

• Respond promptly to customer inquiries via various channels, including email, chat, and phone.
• Provide accurate and helpful information regarding Meesho's products, services, and policies.
• Resolve customer issues and concerns in a timely and efficient manner, ensuring customer satisfaction.
• Document troubleshooting steps and solutions for future reference.
• Identify opportunities for process improvement within the help desk function.
• Stay up-to-date on Meesho's latest features and updates.

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Skills:

• High school diploma or equivalent.
• 1+ years of experience in a customer service role.
• Strong customer service skills.
• Excellent communication and problem-solving skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite.