Lenovo Recruitment 2023

Lenovo is looking for passionate and customer-focused Customer Service Representatives to join our team and help us deliver an exceptional customer experience. As a Customer Service Representative, you will be responsible for providing customer support through a variety of channels, such as phone, chat, and email. You will also be responsible for troubleshooting customer issues and escalating issues to the appropriate team members.

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Responsibilities

• Provide customer support through phone, chat, and email
• Troubleshoot customer issues
• Escalate issues to the appropriate team members
• Maintain customer records and data
• Update customers on the status of their orders
• Provide product and service information to customers
• Collect and analyze customer feedback

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Skills

• Excellent customer service skills
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to manage multiple priorities and work under pressure
• Good knowledge of Lenovo's products and services
• Experience with customer support software is a plus