Jio Recruitment 2024

As a Jio Help Desk Specialist, you'll be the frontline in ensuring a seamless and delightful experience for our millions of customers. You'll handle a wide range of inquiries, from technical issues to billing concerns, providing prompt and effective solutions.

Jio Jobs near me

Responsibilities

• Answer customer calls, emails, and chats related to Jio's products and services.
• Troubleshoot technical problems and provide step-by-step guidance for resolution.
• Explain billing details and address any concerns related to plans and charges.
• Offer proactive support and recommend solutions to enhance customer experience.
• Maintain accurate records of customer interactions and escalate complex issues when needed.
• Stay up-to-date on Jio's latest offerings and promotions to provide informed assistance.

Jio Careers

Skills

• Minimum 12th pass or equivalent with good communication skills.
• Proficient in English and Hindi (both written and verbal) is a must.
• Basic understanding of computers and mobile technology is preferable.
• Excellent customer service skills with a focus on resolution and empathy.
• Strong problem-solving and analytical abilities.
• Ability to work independently and as part of a team in a fast-paced environment.