Jio Recruitment 2023

The Front Desk Manager is responsible for the overall management of the front desk operations at Jio. This includes greeting and welcoming guests, answering questions and resolving complaints, managing booking and appointment schedules, and ensuring that the reception area is professionally maintained. The Front Desk Manager also supervises and trains front desk staff, and prepares reports for the Director of Customer Service.

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Responsibilities:

• Greet and welcome guests, and answer questions and resolve complaints in a professional and efficient manner.
• Manage booking and appointment schedules, and ensure that guests are properly checked in and out.
• Supervise and train front desk staff, and provide them with ongoing support and development.
• Maintain a clean and organized reception area, and ensure that all equipment is in working order.
• Prepare reports for the Director of Customer Service, including daily activity logs, weekly summaries, and monthly statistics.
• Handle customer complaints and special requests in a timely and efficient manner.
• Work with other departments to ensure that guests have a positive experience at Jio.

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Skills

• Strong understanding of the digital marketing landscape
• Excellent written and verbal communication skills
• Ability to work independently and as part of a team
• Experience with social media marketing
• Proficient in Google Analytics
• Experience with content creation

Qualifications

• Bachelor's degree in business administration or a related field.
• 3+ years of experience in a front desk or customer service role.
• Strong customer service and communication skills.
• Ability to work independently and as part of a team.
• Excellent organizational and time management skills.
• Proficient in Microsoft Office Suite.