Position title
ITC Limited Recruitment 2024 - Latest Job Notification - Customer Service Representative Post
Job Location
India
Remote work from: IND




Base Salary
USD12,500-USD18,200 Per month
Qualifications

Graduate, 12th

Employment Type
Full-time





Description

ITC Limited Recruitment 2024

We are seeking a passionate and customer-centric individual to join our growing team as a Customer Service Representative. This role plays a crucial part in ensuring our customers receive exceptional support and have a positive experience with ITC services.



ITC Limited Jobs near me

Responsibilities

  • Answer customer inquiries:
    • Respond to incoming calls, emails, and chat messages from customers promptly and courteously.
    • Understand customer concerns and identify the root of their issues.
    • Provide accurate and up-to-date information on ITC products, services, and policies.
    • Clarify doubts and answer questions comprehensively and professionally.
  • Resolve customer issues:
    • Analyze customer problems effectively and identify suitable solutions.
    • Utilize technical knowledge and problem-solving skills to resolve issues efficiently.
    • Follow established procedures and protocols to ensure proper resolution.
    • Escalate complex issues to the appropriate departments for further assistance.
  • Build customer relationships:
    • Foster a positive and helpful attitude throughout all interactions.
    • Go the extra mile to exceed customer expectations and provide a satisfying experience.
    • Build rapport with customers and establish trust in the ITC brand.
  • Contribute to continuous improvement:
    • Document customer interactions and issue resolutions accurately.
    • Provide feedback and suggestions for improving customer service processes.
    • Stay updated on new ITC products, services, and policies.



ITC Limited Careers

Skills

  • Bachelor's degree (preferred).
  • Minimum 1 year of experience in customer service or a related field.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and analytical abilities.
  • Ability to work independently and as part of a team.
  • Detail-oriented and highly organized.
  • Proficient in MS Office Suite.
  • Fluency in English (both written and spoken).
  • Passion for customer service and a commitment to delivering exceptional experiences.
Important Links

Find the Link in Apply Now Button



Date posted
December 18, 2023
Valid through
March 31, 2024
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Position: ITC Limited Recruitment 2024 - Latest Job Notification - Customer Service Representative Post

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