ITC Limited Recruitment 2024

As our Front Office Staff in North Dumdum, you'll be the first and last impression for every guest, ensuring their stay is one of comfort, joy, and unwavering hospitality. You'll wear multiple hats, from warmly welcoming and registering guests to handling reservations, processing payments, and providing information about hotel services and local attractions. Your professionalism, attention to detail, and genuine warmth will be key in exceeding guest expectations and turning every stay into a treasured memory.

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Responsibilities

• Greet and register guests efficiently and warmly, creating a positive first impression.
• Manage guest reservations and room assignments ensuring accuracy and availability.
• Process guest payments and issue bills accurately and securely.
• Provide prompt and accurate information about hotel services, amenities, and local attractions.
• Assist guests with luggage handling, transportation arrangements, and other requests.
• Handle guest complaints and resolve issues effectively and swiftly.
• Maintain accurate records and documentation of guest information and transactions.
• Uphold the highest standards of ITC's service excellence and brand values.

ITC Limited Careers

Skills

• Minimum High School Diploma/GED certificate with excellent communication and interpersonal skills.
• Prior experience in a hospitality or customer service role is desirable.
• Proficiency in computer applications like MS Office Suite and hotel management software.
• Fluency in Bengali and English is essential.
• Positive and welcoming attitude with a genuine passion for service excellence.
• Ability to work independently and manage multiple tasks efficiently in a fast-paced environment.
• Strong problem-solving skills and the ability to adapt to changing situations.