ITC Limited Recruitment 2024

ITC Limited, a diversified conglomerate synonymous with quality and trust, is searching for empathetic and resourceful individuals to join our team as Customer Care Agents in our 2024 Recruitment Drive. This is your chance to be the bridge between ITC and its customers, ensuring every interaction is positive, informative, and leaves a lasting impression.

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Responsibilities

• Customer Champion: Actively listen to customer concerns and inquiries, providing prompt and accurate information and support across ITC's diverse product offerings.
• Knowledge Navigator: Master the intricacies of ITC's extensive portfolio, from food and beverages to hotels and stationery, empowering customers with informed choices.
• Problem-solving Pathfinder: Work with customers to find solutions to product issues, orders, and technical difficulties with patience and understanding.
• Communication Maestro: Clearly communicate complex information in a friendly and approachable manner, building trust and rapport with every interaction.
• Local Touch: Leverage your local knowledge and understanding of community preferences to personalize customer support, fostering stronger connections.

ITC Limited Careers

Skills

• Minimum 12th pass with excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities with a calm demeanor under pressure.
• Proficiency in English and local language (a plus!).
• Ability to work independently and as part of a team in a fast-paced environment.
• A genuine passion for helping others and a positive, can-do attitude.