ITC Limited Recruitment 2024

ITC Limited, a diversified conglomerate with a legacy of excellence, is seeking passionate and customer-centric individuals to join their dynamic team as Customer Service Trainees. In this engaging role, you'll be the voice of ITC, building strong relationships with clients, resolving queries effectively, and ensuring their satisfaction every step of the way.

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Responsibilities

• Handle inbound and outbound calls, emails, and other forms of customer communication.
• Understand and address customer inquiries, complaints, and feedback related to ITC's diverse product and service offerings.
• Provide accurate and timely information about ITC's products, services, and policies.
• Proactively identify and resolve customer issues with exceptional service and problem-solving skills.
• Build strong relationships with customers, fostering trust and exceeding expectations.
• Document customer interactions and maintain detailed records for future reference.
• Participate in training programs to continuously improve customer service skills and product knowledge.

ITC Limited Careers

Skills

• Bachelor's degree in any relevant field (preferred).
• Excellent communication and interpersonal skills, both written and verbal.
• Active listening skills and strong empathy to understand customer needs and concerns.
• Problem-solving skills and the ability to think critically to find solutions.
• Ability to work independently and as part of a team in a fast-paced environment.
• Familiarity with basic computer applications and CRM software is a plus.
• Positive attitude and strong work ethic with a commitment to providing exceptional customer service.